[mla-nynj] Quad Meeting's First Keynote Notes

Nicholson, Joseph Joseph.Nicholson at med.nyu.edu
Tue Oct 16 15:40:32 UTC 2012

Didn't get to go to the Quad Chapter Meeting in Baltimore? Keep up with the latest by following the meeting on the MAC Chapter Blog: macmla.wordpress.com

Or, I'll post their updates to our list, too....

Quad Meeting Keynote: "How to Strive, Survive, and Thrive: Interweaved Diverse 'Connections and Cultures'"

Today started first full day of the 2012 Quad Chapter meeting.  After some introductory remarks by a couple of the chapter chairs and a rendition of "Here Comes the Sun," keynote speaker Souzan Hawala-Druy started her interactive talk about working with diverse cultures and communities, effective communication techniques, and the particular challenges with the Millennial generation.
Highlights from the talk include:

  *   Remember to ask "What is the part of culture, not personality, that's affecting that person's choices?"
  *   Sandwich your communications with a pleasant tone (bread layer) before getting to the meat (or tofu) of the communication style issue, and end with another positive summary (bread layer)
  *   Cultural competency involves various theories, such as
     *   Organizing phenomena of culture (involving time and space)
     *   LEARN (listen, explain, acknowledge, recommend, negotiate)
     *   ASKED (awareness, skills, knowledge, encounter, desire)
  *   Culture doesn't change easily in older generations but changes easily for younger generations
  *   Millennials tend to:
     *   Be civic-minded, trust in leaders, be team oriented
     *   Are not followers. Prefer to start their own trends
     *   Turnaround behavior and attitude - hard to change things that don't affect you
     *   Their community is the global world

Joey Nicholson, MLIS MPH CPH
Education and Curriculum Librarian
NYU Health Sciences Libraries
NYU Langone Medical Center
Joseph.Nicholson at med.nyu.edu
(212) 263-8934

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